1. Make sure you have purchased using the same Sonokinetic account (email address).
2. Check if you have any other account on Sonokinetic that you may have used for the purchase.
3. If you purchased before the Sonokinetic User Area was created and you used a different Paypal email to make the payment, it may be in a Sonokinetic Account with that email address.
4. If you purchased from one of our resellers, contact us with the proof of purchase details so that we can quickly assist you.