NON-Refundable Products purchased that are downloadable are not refundable. It is not possible for us to keep track of installation, un-installation, removing or deleting downloadable software on customers computers and therefore we don’t issue refunds for downloadable products to avoid continued use after refunding. This declaimer waivers European law on digital refunds. Fraudulent online Transaction Claims, Fraudulent Credit Card Charges or Fraudulent Claims, all requests to negate charges are investigated by our web administration legal advisors. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services and authorities.